Using research we help you to understand customer needs and how best to meet them
We help connect you to your customers through designing engaging and effective digital products
We are a team of user experience practitioners and digital strategists with many years’ experience in digital agencies. We aim to help you successfully navigate the ever-changing digital world.
Our team are knowledgeable, innovative and collaborative but most of all we are passionate in all that we do.
Tell us a bit more about what you are looking to do, what your project is and the challenges you face. The more information you can give us, the better we will be able to respond.
We will take all the information you have provided, work out what we think you need and decide on the best person from our team to contact you.
While we might not have a solution, we will definitely have some thoughts about what the way forward might look like
We are respected experts, each with more than fifteen years’ experience of delivering digital solutions. Our consultants have worked across the full range of public, private and third sector organisations, throughout the UK and around the Globe.
We’ve been around so long we worked on the first version of British Airways’ online ticket purchasing project.
For us, there is no one size fits all solution, we look at your requirements in detail and advise of the best solution to deliver the results you require.
We’ve worked in a diverse range of sectors, from automotive through charities, education, financial services, healthcare, retail, sport, tourism, telecoms and transport
Our consultants have managed projects across the Globe. We are based in the UK but our team members have carried out work in all continents, except Antarctica.
We like to work collaboratively with our clients as this is the best way to get to things done.
Our consultants have considerable experience in a range of sectors. Our team have worked in a selection of these areas over the years.
Our work has involved qualitative research in schools and Universities to better understand pupil and student needs as well as large-scale website re-designs for major education establishments.
We’ve conducted usability testing to identify improvements to websites and helped a major healthcare provider to re-develop their website
We have carried out everything from App testing on mobile and tablet to concept development work to understand if new ideas are fit for market.
From user research to A/B testing we’ve helped clients improve conversion rates and increase sales.
We’ve helped major banks carry out research into new tools and understand what customers’ need in this competitive market.
We’ve helped on some high profile projects, including ensuring the first online census form was fit for purpose.
We’ve worked with airlines, hotel chains and attractions to understand what’s important when attracting visitors and helping travel providers to sell an experience not a product.
We understand how competitive the telecoms market is and have worked closely with mobile phone operators to explore new and innovative services.