Services

OUR MISSION

We specialise in delivering digital solutions that use insight to transform your customers’ experiences and help generate tangible benefits for your organisation.

We focus on ensuring that a detailed understanding of your customers’ needs sits at the heart of the decisions you make and that digital solutions are designed to meet them.

BENEFITS WE BRING

Our team are respected experts each with more than fifteen years’ experience of delivering customer experience and digital strategy projects to clients in Scotland, the UK and around the world.

Research

We use research to understand your customer and organisations’ needs and blend both into our solutions.

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Strategy

We work with you to develop and implement a clear vision and pathway for your digital solutions ensuring return on investment.

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Design

Through a deep understanding of user needs, we connect you to your customers through engaging and effective products.

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Training

Let our experts help up-skill your team with training across a wide range of digital and user experience topics.

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Research

Our research services ensure your digital solutions are informed and the voice of the customer is fully understood and considered. Our solutions are always bespoke in nature and can include a range of the following services:

Market Research
Ethnographic studies;
User needs research;
Online surveys;
Persona development
Analytics Analysis

Strategy

We help organisations develop a customer centred approach to their digital strategies. We will plan, implement and communicate a clear vision and strategy that will deliver on your customer’s needs, add value and ensure organisational success. Services include:

Requirements analysis
Stakeholder engagement
Competitor analysis
Digital marketing & SEO auditing
Strategy planning and development
KPI setting
Success monitoring

Design

We help organisations ensure that their digital solutions are designed around the needs of their customer. We work collaboratively with you to design innovative solutions that solve challenging problems whilst validating every step of the way. We offer the following design services:

Expert design consultancy
Interaction design & prototyping
Customer modelling & journey mapping
User interface design
User validation and usability testing

Training

Delivered by our consultancy team, our training services help individuals, teams or organisations gain the skills they require to better understand customer’s needs, develop solutions around these needs and ultimately deliver successful digital solutions. Training courses cover the following:

Research
Strategy
Design
Channel Specific

Services

OUR MISSION

BENEFITS WE BRING

Research

Strategy

Design

Training

Research

Our research services ensure your digital solutions are informed and the voice of the customer is fully understood and considered. Our solutions are always bespoke in nature and can include a range of the following services:

Strategy

We help organisations develop a customer centred approach to their digital strategies. We will plan, implement and communicate a clear vision and strategy that will deliver on your customer’s needs, add value and ensure organisational success. Services include:

Design

We help organisations ensure that their digital solutions are designed around the needs of their customer. We work collaboratively with you to design innovative solutions that solve challenging problems whilst validating every step of the way. We offer the following design services:

Training

Delivered by our consultancy team, our training services help individuals, teams or organisations gain the skills they require to better understand customer’s needs, develop solutions around these needs and ultimately deliver successful digital solutions. Training courses cover the following:

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