As an 80’s child working in UX, I work with websites day in and day out, listen to clients needs, observe and interact with end users, work out solutions, sketch them out, communicate ideas & suggestions and constantly look at new research and explore trends. (more…)

I’ve lost count of the number of times I’ve heard this.  Usually from someone who isn’t a UX expert.  Let’s put it to bed.  It just isn’t true.  And if it is true on your website, then there’s a good chance it is a consequence of your design or content rather than an inherent failing on the part of your visitors.  (more…)

Passwords are a good thing, right?   It’s pretty much a given. But to be useful they need to be memorable. Or they’ll be soon forgotten or worse still, written down – defeating the point entirely. (more…)